HOW DO I CONTACT CUSTOMER SERVICE?
Call us on 08111-820-820 from 09:00 hrs to 18:00 hrs or drop us a mail to email@example.com
HOW LONG WILL IT TAKE TO DELIVER THE CURTAINS?
We take 10 to 14 business days to ship your order from the factory because every curtain needs to be stitched and customized as per the order. The delivery time will depend on your location. However, in rare scenarios it may take us 21 days to ship the order if the stock is not readily available.
CAN I RETURN THE CURTAINS AFTER DELIVERY IF I DO NOT LIKE THEM?
Since curtains are made to order, we won't be able to accept returns or exchanges on the curtains. In the unlikely event if any manufacturing defects are found, please email us with the photographs of the defects within 2 business days of the delivery. We will replace the defective curtains with new ones of the same kind. Please ensure that the curtains are unused and all the tags and labels are intact if the curtains need to be replaced.
WILL YOU SHARE MY INFORMATION WITH OTHERS?
We do not share your information with anyone
WHOM SHOULD I CONTACT IF I HAVE PROBLEMS WITH MY ORDER?
Please write to our Support Executive at firstname.lastname@example.org. We will be happy to help you with your order queries.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- CREDIT CARDS
- DEBIT CARDS
- NET BANKING
- For all major Indonesian banks
IS THERE A CASH-ON-DELIVERY OPTION?
Currently, we do not provide an option for COD.
WHAT CURRENCY WILL MY ORDER BE BILLED IN?
All domestic orders are billed in Indonesian Rupiah (IDR).